IMPORTANT INFORMATION TO KNOW BEFORE RETURNING YOUR RENTAL INSTRUMENT

The school year is over and summer is here!

What should you do with your rental instrument? Please read the FAQs below before taking action.

Q: My June payment was not processed on its normal due date, why is that?

A: We delay all auto-payments with due dates that fall in the first 10 days of June due to high volume of returns at the end of the school year. This prevents us from having to waste an excessive amount of time processing refunds at the counter. After those 10 days, we will catch up the billings over the course of a week or so. IF you know your due date is coming and you might be returning your rental, PLEASE call us ahead of time to ensure we avoid billing your account.

Q: Is it necessary to return my rental instrument for the summer?

A: No, definitely not! You do not need to return your rental at the end of the school year and are encouraged to continue renting IF the student will continue to play their instrument again next year. Around half of our customers keep their instrument and the other half return. To learn how to get a free month of rental over the summer, CLICK HERE. Here are some advantages to keeping your rental:

  • You keep the equity you’ve built from renting so far. Returning your instrument forfeits any previous equity you’ve gained.

  • You lock in the current rental rate! Any later increases in rent or maintenance will only apply to new rental accounts and will not affect current rentals.

  • You get to practice over the summer!

  • You don’t need to wait in long lines next fall to get another instrument.

  • You’ll be playing an instrument that is familiar to you since you’ll have the same instrument!

  • Reminder: Get your free maintenance done at the end of the school year! If you don’t need it for a few days, we can get it cleaned and get all the mechanisms playing correctly again!

Q: To which location do I return my instrument?

A: You MUST return your instrument to EASTSIDE MUSIC (21977 SE Stark St. Gresham, OR 97030). Leaving the instrument at the school is NOT an acceptable way to return the instrument and you will continue to be charged monthly rent until it is at EASTSIDE MUSIC. Update*** If you are unable to return your instrument to our store, we may be able to pick it up from the school on a scheduled date. Please note that this option is only valid IF you have pre-approval directly from both the band teacher AND Eastside Music staff. Failure to contact the store does not exempt you from rental obligations.

Q: I rented the instrument for my student. Does that mean I am the one who needs to return the instrument?

A: No, it is not required that the renter be present to close the rental agreement. ANYONE can return the instrument as long as they provide us the correct account information that the rental is under. Instruments are tracked by serial number which means a student, a relative or a friend may return the instrument on behalf of the renter if they cannot find the time to get to our store. A copy of the RETURN RECEIPT will be provided to the person who returns the instrument which may be passed along to the renter later.

Q: What all needs to be returned?

A: See the guide below to help you account for all your rental components before returning:

  • Flute - instrument (headjoint, body and foot joint), case

  • Clarinet - instrument (bell, 2 body sections, barrel), case, mouthpiece/cap/ligature assembly

  • Saxophones - instrument (body and neck), case, mouthpiece/cap/ligature assembly, neckstrap + end plug

  • Trumpet - instrument (body + all slides and valve pistons), case, mouthpiece

  • Trombone- instrument (bell/body + slide assembly), case, mouthpiece

  • Bell Kit - bell set, sticks, mallets, practice pad, 2 part stand, bell bag

  • ALL Orchestra instuments - instrument, case and bow

You DO NOT need to return:

  • Class Music Book

  • Music Stand

  • Cleaning Kit Supplies

  • Tuner, etc.

    PLEASE CONTACT US AT 503-491-2270 IF YOU NEED ANY CLARIFICATIONS! WE’RE HERE TO HELP!